Refund policy
Return Policy for JAG
Last updated: [16.9.2025]
If you wish to change any details of your order, requests can only be made via email.
General Policy
As each putter is made-to-order, we do not accept returns unless there is a clear flaw or mistake in the putter.
Flaws or Mistakes
In the case of a manufacturing or assembly flaw, please contact us promptly so we can address and resolve the issue. Customers are obliged to contact us within 14 days of the purchase date to initiate the return process.
Disclaimer:
Putter heads are made from 430 stainless steel and the finish is usually electroplated, when exposed to the natural elements (salt, minerals, moisture) the finish might wear off. That is normal for a putter that has been played.
Return Process
- Contact us at [your contact email or form] within 14 days of the purchase.
- Provide detailed information about the flaw or mistake, and include supporting images if possible.
- Our team will review your case and provide instructions on the return process if applicable.
Warranty
We currently do not issue warranties unless there is a clear mistake in our assembly process. If you inform about the mistake within 14 days of purchase we will fix it for you and cover the shipping costs.
Conditions for Returns
- Returns are only accepted within 14 days of the purchase.
- The putter must have a clear flaw or mistake in manufacturing or assembly to be eligible for return.
- Customers must contact us and follow the provided instructions for the return process.